An internship report on performance appraisal

There are some objectives mentioned like as — To apply theoretical knowledge in the practical field; To know There are some objectives mentioned like as; To calculate various financial ratios of the Bank for last 5 years using Balance sheets and income statements, to know some constraints that Evaluation of Marketing Mix Strategy in Pubali Bank Evaluation of Marketing Mix Strategy in Pubali Bank Bank is an organization chartered by a state or federal government, which provides the following services such as receiving payment, credit, savings, insurance, security brokerage, investment banking, merchant banking, cash management, real esta The outstanding service quality permits a bank to differentiate themselves from their rivalry, advance a bearable competitive advantage, and

An internship report on performance appraisal

Reservation is the section of the front office. The first activity of a guest starts here when reservation comes from various sources and received and the processed. After processing in reservation section, the next activity goes to the reception desk.

An internship report on performance appraisal

Here the receptionist welcomes and receives the guests and assigns them a room after registration formalities. Reception should be always well organized with all kinds of information about the hotel as well as the city to facilitate guest information he needs.

The big hotels the out-going telephone lines and internal extensions are needed. In smaller hotels Switchboard is normally placed in or near the reception desk to be operated by receptions. Here in the telephone section, the telephone supervisor and the telephone operators deal with the incoming and outgoing telephone calls.

Front Office Cash Section: There is a supervisor and the rest are front office cashiers and night auditors. One of the most important parts of the front office is a reservation. This section is the core of the front office department. Requests for reservation of rooms from a range of sources are received and the information is processed, properly documented, stored and retrieved at the suitable time to ensure to a guest in his room.

The reservation process of Hotel Abakash is situated in two different places for the guest convenience. They continuously exchange information about the status of reservation by corresponding through fax, e-mail, and telephone to stop overbooking. Receive, Register and allocate: This part fall under front office, which is accountable for this job, is called reception.

After greeting and completing registration process the front office personnel in this section allocate rooms to the guests. From this section room keys, messages are controlled.

While working in this section I had to take keys when the guest goes out of the hotel and also had to give back keys to but certainly, the guest had to ask for the key by mentioning the room number. Furthermore, while guest comes to reception I had to pass messages to the guest and or writing the message on a message pad and subsequently sending a Bellboy to his room.

Besides, I had to notify the guest about the facilities of the hotel also about the nearest town, shopping arcade, transport fare from the hotel to different destinations, nearest cheap hotel for their motor vehicle drivers, different attractive tourist spots etc.

We found that is impossible to have control on rooms unless front office coordinates with the Housekeeping department. It is through the room status report in every 8 hours and in the pick hour also verbal notification comes along at any time to help front office be aware of the status of rooms and therefore they can sell the room.

The Housekeeping staff checks each room on every floor and advises their room status through that report of verbal notification. Before sending the guest in their room each front office staff call in the housekeeping department and asked whether the room is VC Vacant and Clean After knowing from housekeeping front office staff sent guest in their room.

Not only that most of the time guest ask extra bed, room clean, pillow, blanket and other housekeeping related amenities in the front office that time front office staff need to informed housekeeping department. Food and Beverage Arrival and Departure: At first when the guest came in the reception area that time front office staff called in the restaurant for welcome drinks this is beginning for food and beverage services.

The room service is kept closely informed on arrivals and departures of guests. Depending on the front office welcome drinks and meal count restaurant prepared food VIP Procedures: If it is written on the reservation form by the front office manager from, cookies platter, fruit basket, mineral water to provide guest then this expression order is sent to room service and they write it on a K.

T Kitchen Order Ticket and send the order to the kitchen.Performance Appraisal Performance appraisal is an important HRD mechanism.

It is the process of evaluating the performance of employees in terms of the requirements of the job for which they are employed for administrative purpose, including suitable placement, selection, promotion, giving financial rewards and other action which .

For each dimension, sample behaviors of excellent and poor performance are listed as guidelines. The intern needn’t display these exact behaviors, but behaviors of . Internship report on Performance Appraisal in BMW 1.


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INTRODUCTION PERFORMANCE APPRAISAL Performance appraisal is the process of obtaining, analyzing and recordinginformation about the relative worth of an employee. Performance appraisal takes in to account the past performance of the employees and focuses on the future improvement of the performance.

The steps in the process of performance appraisal are 1. ESTABLISHING PERFORMANCE STANDARDS The first step in the process of performance appraisal is the setting up of the standards which will be used as the.

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Sample intern performance appraisal Job Performance Evaluation Form Page 1 Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising.

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Institute Of Hotel Management, Kolkata